Figuring out which problems to solve and getting things done can be especially challenging in large organizations with complex hierarchies like government. Best practices from the field of human-centered design can help to clarify and focus resources on what’s most important and impactful: serving American citizens. Learn how to hack bureaucracy by applying human-centered design tactics to government problems. Ann Lewis is Senior Advisor for Technology Delivery at the SBA, focusing on service delivery, system integration, procurement, and all the places where policy implementation intersect with technology. She is part of a cohort of technology leaders appointed to government agencies, with the goal of helping agencies work together more efficiently to deliver pandemic aid and economic recovery programs.