The importance of UX Research in Creating Effective AI
Video Description
speaker: Ivonne Carrillo
As modern government services increasingly adopt AI chatbots, putting users at the forefront is crucial to success. User experience (UX) research helps us create effective AI chatbots that meet both business objectives and real user needs.
I'll discuss the importance of empathy in understanding user pain points, behaviors, and motivations when designing AI-powered chatbots. I'll also share our approach to creating human-centered design principles, conversational design patterns, and prompt design. This session will provide practical insights and lessons learned from integrating UX research into the development of AI chatbots on our web projects.
Key Takeaways:
• A deeper understanding of the importance of UX research in creating effective and trusted AI products.
• Practical tips and strategies for conducting user research, usability testing, and A/B testing to inform AI development.
• Insights into our approach to designing conversational AI and measuring its success.
Who Should Attend:
• Government agencies who want to foster engagement with AI technologies by enhancing user experience.
• Anyone involved in the development and deployment of AI chatbots for government platforms.
As modern government services increasingly adopt AI chatbots, putting users at the forefront is crucial to success. User experience (UX) research helps us create effective AI chatbots that meet both business objectives and real user needs.
I'll discuss the importance of empathy in understanding user pain points, behaviors, and motivations when designing AI-powered chatbots. I'll also share our approach to creating human-centered design principles, conversational design patterns, and prompt design. This session will provide practical insights and lessons learned from integrating UX research into the development of AI chatbots on our web projects.
Key Takeaways:
• A deeper understanding of the importance of UX research in creating effective and trusted AI products.
• Practical tips and strategies for conducting user research, usability testing, and A/B testing to inform AI development.
• Insights into our approach to designing conversational AI and measuring its success.
Who Should Attend:
• Government agencies who want to foster engagement with AI technologies by enhancing user experience.
• Anyone involved in the development and deployment of AI chatbots for government platforms.