Crucial Conversations: tools for handling difficult conversations

Chris Weber

The worst part about communicating is that when you need to do it the best, we're often at our worst. Tensions rise, tempers flare and then it's far too easy to fixate on "winning points" than resolving anything effective. I want to share with you what I've learned about these conversations, how they can be diagnosed, debugged, and optimized.

And also reveal to you how it's not usually what's happening on the other side of that kind of conversation that can be fixed. We'll talk about the things that are under your control: Your words and your body. And spolier alert: your body actively works against you at the precise moment you need everything to be working in harmony. We'll talk about how to recognize when that happens. We'll talk about a workflow you can walk through improve your recognition of when you or the other side are out of check and how you can walk a conversation back to constructive dialogue. And we'll talk about how to keep your goals in mind so that the emotion of the situation does prevent you from achieving them.

https://www.midcamp.org/session/crucial-conversations-tools-handling-difficult-conversations