One Usability Step At a Time: Improve Your Website with a UX Audit

Cheryl Little

Designers of any level can appreciate these challenges:
- In a limited amount of design time, how can we make the most significant improvements to usability?
- How do we determine what areas to focus on when extensive user research is not available?
- How can we guide clients in looking beyond their own preferences to considering their users’ experiences?

Introducing a tool that equips a team to face those challenges efficiently: The UX Audit.

In this session, learn how to conduct an objective design analysis and apply it in the real world, with practical advice for leveraging the findings and presenting them to stakeholders. You'll learn:

What is a UX audit?
Learn the history of this approach, how it benefits the project team, and how to explain it to clients in a language they can understand.

What are the components of a UX audit?
We’ll discuss at a high-level the standards-based methodology, the 9 categories of interaction, and the questions we use to interrogate the quality of the current experience.

How is a UX audit conducted?
Hear the nuts and bolts of determining what pages to review, what functionality to focus on to maximize findings, and how the audit is scored.

What if I only have time for a mini UX audit?
We provide ideas on how to get results even if time is of the essence or a tight budget is a key factor.

How do I use the findings to guide design?
The results of a UX Audit are the perfect way to improve an existing website with the users in mind - here’s how to read the results to uncover the most impactful gaps in the current experience.

How do I present the findings constructively?
Talking to clients about design can be tricky! But because usability standards are objective, conversations within this framework can be more clinical and constructive, with the focus on users and on best practices rather than on personal opinions.

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