Have you worked on a project where the client changed product requirements half way through, drastically increasing scope? Perhaps they wanted to iterate in the design phase far longer than originally planned and priced? In Project Management, this type of impact on budget, timeline, and/or scope is often referred to as an ‘incident'. And in some shape or form, we’ve all had to manage an incident.
Clear communication internally to the project team and externally to the stakeholders/clients is critical when unpredictable incidents arise. Reputation, customer attrition, and time (or rather, budget) are all at stake for your team. During this session, we’ll explore how to foster open and clear communication through the decision making (advice) and incident management process. We’ll discuss how this method can be used to manage the high stakes during incidents, keeping them as low as possible, and how it can guide a potentially stressful situation and lead to positive outcomes.
At the end of this session, attendees will be able to:
Efficiently respond to change without massive disruption to the project
Deliver value to the client and enhance their experience of working with your team
Use the session’s tools and techniques to improve internal team communications
While this is a Project and Program Management focused session, the discussion makes it especially appropriate for all members of and roles on a team (at all skill levels) who are working with a client.
Senior Project Manager @ Palantir.net
Meghan Davis is a Senior Project Manager with Palantir.net. She has managed complex projects across many industries, including government, education, healthcare, and non-profit. At Palantir.net, Meghan is responsible for leading cross-functional teams of developers, designers, and strategists using agile and lean methodologies to deliver value to our clients and help them achieve their business goals. Prior to Palantir.net, Meghan was a Project Manager on a major Drupal project for the Commonwealth of Massachusetts and worked on digital projects across Sub-Sahara Africa.