Showcasing the People Behind the Research

Understanding your users can uncover the ways they work and the challenges they have interacting with each other inside and outside your institute.

Learn how the #usability team at the National Institute of Allergy and Infectious Diseases (NIAID) identified a need at their institute and created ways to showcase the people behind the research at NIAID. Learn how they worked within their #Drupal content management system to create new tools for research collaboration inside the institute and with their external users.

In this presentation, you'll learn usability best practices like:
• Internal and external user interviews and testing.
• Persona development to capture the goals and challenges of users
• #Journeymaps to help visually map the user experience
• Service Blueprints that show how key people and processes affected the users' journey
• Testing wireframes and prototypes with researchers in the labs

You'll also learn how the team developed and refined metadata based on user input to help structure relevant content and solidify a content infrastructure and created new content fields that allow for better searching by expertise, location, the field of research, or name of researcher or lab.

🎤 Presenter(s): Rebecca Mayeaux, Kevin McDermott

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