We've all been taught that professionalism means not showing emotion, staying even toned and tempered, and putting on a smile even in the face of stressful situations and clients. But what if I told you that this advice is outdated and can do more harm to a client relationship than good? In this talk, we'll discuss how bringing your authentic self and showing your emotions strategically can strengthen your client relationships and invite your clients to do the same.

Britany Acre
Senior Client Success Manager at Palantir.net

https://drupal-govcon-2024.sessionize.com/session/693666