Lynn Winter

Even after 16 years of managing projects, I still learn from clients. Each client is a unique snowflake, amazing and challenging all in one little package…or maybe not. It turns out that they aren’t as different as you think. There are common traits and needs between them all.

I have found there is eight tried and tested rules to follow when working with clients not matter what role you have on the team. When I stray from them is when issues arise. Maybe I want to avoid a tough conversation or even convince myself that ‘this time it’s going to be different.’ It’s never different and I have learned my lesson again.

The goal of this session it to help remind us all (and share with those who are new) what these lessons are and why they are so important. We will walk through the red flags that should be warning us of these situations. We will talk about why they are risky and most importantly how we can make sure to avoid the blunders.

You will walk away with heightened reflexes that will allow you to avoid these problems in your future Drupal projects. After all, wouldn’t all of us try anything to make it easier to work with our clients?

http://2017.tcdrupal.org/session/8-lessons-clients-teach-us-everyday