The mission of mySociety is to '..build the digital tools that give people power to get things changed' but at FixMyStreet are we empowering the people who need it or just reinforcing existing privileges?

Is this a service design problem? How can we break the un-virtuous circle: people don’t believe anything will get fixed, so don’t report anything, so nothing gets fixed.

This talk will talk about what we have learned from a decade at the front-line of that most British of past-times, complaining about their neighbourhoods, and some ideas for how we might empower more people to make more change.