Pragmatic UX in the Federal Space

Philip Ahn

The Digital Services Playbook defines several guidelines towards improving government digital services by becoming more user-centric and putting user experience at the forefront of all service and product design. However, rules and regulations currently hinder both government agencies and professional service organizations from implementing design thinking principles due to a lack of resources. The process incorporates pragmatic UX design in the federal space. We’ll share our experience incorporating user-centric design in accordance with government regulations. Some of the topics we’ll cover are:

What limitations and roadblocks UX designers encounter when encountering government regulations
How to incorporate effective, yet efficient practices that still follow the design thinking framework
Using web analytics as a starting point to explore user needs and wants
How to start designing at a small scale and growing organically

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