Kendra Bassi (https://www.linkedin.com/in/kendrabassi)
Kendra's presentation will be about the Customer Experience and how you engage your customers through technology. To be truly successful you must provide your customers, members and accounts with an amazing experience with your brand. When you blow them away with streamlined technology that automates their journey, they will become advocates, provide referrals and continue coming back to buy more.
In this session, Kendra will define what the Customer Experience is and offer 5 tips to giving your customers a great experience with Customer Experience (CX) portals using Drupal.