Starting Small, Designing Big: Initiating Your Human-Centered Design Journey for Digital Services

Colin Panetta

In a world where automation and AI are shaping our digital landscape, it’s vital that we keep focus on the people we’re building for. Join our session as we dive deep into the “what, why, and how” of human-centered design. From theory to practice, we’ll explore how anyone involved in website-building, regardless of their role, can leverage human-centered design and bring new perspectives and practical tips back to their team.

During this session, we’ll discuss:
- Human-centered design practices that can be applied to any workflow.
- The value and benefits of human-centered design, and how to communicate them to decision-makers.
- How human-centered practices can be used to foster collaboration and gain alignment when developing internal processes and policies.
- How to conduct audience interviews that will build a solid base of knowledge you can use to drive your projects.

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