Understanding your users can uncover the ways they work and the challenges they have interacting with each other inside and outside your institute.

Learn how the #usability team at the National Institute of Allergy and Infectious Diseases (NIAID) identified a need at their institute and created ways to showcase the people behind the research at NIAID. Learn how they worked within their #Drupal content management system to create new tools for research collaboration inside the institute and with their external users.

In this presentation, you'll learn usability best practices like:
• Internal and external user interviews and testing.
• Persona development to capture the goals and challenges of users
• #Journeymaps to help visually map the user experience
• Service Blueprints that show how key people and processes affected the users' journey
• Testing wireframes and prototypes with researchers in the labs

You'll also learn how the team developed and refined metadata based on user input to help structure relevant content and solidify a content infrastructure and created new content fields that allow for better searching by expertise, location, the field of research, or name of researcher or lab.

🎤 Presenter(s): Rebecca Mayeaux, Kevin McDermott
🔗 Session details: LINK TO SESSION ON DGC WEBSITE