Empowering QA as Defenders of Business Goals and Client Satisfaction

QA bridging the gap between what the business needs and what the dev team does. Ensuring the best implementation of the best product for a satisfied customer.

Prerequisite
This presentation is designed for both technical and non-technical audiences, offering valuable insights into the role of QA in client satisfaction. Whether you're a QA professional, developer, project manager, or management team member, this session will give you a new perspective on the QA.

Outline
1. Exploring the role of QA
- Setting the Stage
2. Why QAs excel in advocating for client needs.
- Developer focus on code.
- QA can focus on the reason for each task, while keeping in mind the development phase of it.
- QA sees the bigger picture.
3. The importance of integrating QAs early in the Software Development Life Cycle (SDLC).
- Clients don't always know what is best for them.
- Leveraging QA expertise and insights from varied products that were previously delivered.
- QA will understand the business values and MVPs, and will translate those to make the best product.
4. Strategies for self-promotion for QA.
- Educating sales teams on QA capabilities.
- Establishing direct client connections.
- The power of automation demo.

Learning Objectives
QA's focus understanding the 'Why' behind actions, not just the 'How'.
QA's role in offering insightful suggestions to enhance client's vision and the end product.
Management should integrate QAs early into the SDLC for optimal impact.
The importance of direct QA-Client interaction.
QA should recognize the need for self-promotion.

Experience level
Intermediate

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