Drupal Staff Augmentation: Doing it right for Customer Delight
Digital projects extensively rely on Staff Augmentation for project capacity needs, and Staff Augmentation service providers have much within control to bring about customer delight. Join me as I share the secret sauce for successful Staff Augmentation relationships with clients around the world.
Prerequisite
Attendees will get the most out of this session upon having examined and reflected upon their experiences working with or working as Staff Augmentation providers.
Outline
Staff Augmentation in Drupal projects has been around for a while. It allows organizations to augment their existing IT teams with team members from other agencies to bridge staffing requirements. Flexibility to ramp up and ramp down teams based on evolving project needs, reduced resourcing costs, and quicker access to niche skills are some of the many benefits one derives from resourcing via Staff Augmentation.
However, this comes with its own set of challenges. Issues with confidentiality and IP, risk of culture mismatch, dependency on the vendor to manage the talent pool, team member transitions, quality, and accountability are some of the top challenges project teams face when working with augmented team members.
We can all agree that with the dynamic nature of digital projects, the Staff Augmentation model for resourcing is here to stay. Then how do we, as Staff Augmentation providers, deliver value to our clients to not just satisfy them, but delight them as well? What are some best practices to ensure our staff members embed well into other project teams and deliver effectively from the get-go?
In this session, I discuss the common customer dissatisfaction themes when adopting the Staff Augmentation model—based on trends and patterns observed across 60+ engagements. I also discuss practical tips we can follow as Staff Augmentation service providers and Staff-Augmented team members to ensure sustainable, long-term, and win-win relationships with our clients.
Learning Objectives
At the end of this session, attendees will be able to:
- Appreciate the top challenges project teams face when working with Staff-Augmented team members
-Discover practical tips that Staff Augmentation service providers can apply to increase the chances of successful, win-win relationships with their clients
- Access checklists and templates for effectively engaging as Staff Augmentation providers.
Experience level
Beginner
Slide Deck Presentation Link
Slides
Prerequisite
Attendees will get the most out of this session upon having examined and reflected upon their experiences working with or working as Staff Augmentation providers.
Outline
Staff Augmentation in Drupal projects has been around for a while. It allows organizations to augment their existing IT teams with team members from other agencies to bridge staffing requirements. Flexibility to ramp up and ramp down teams based on evolving project needs, reduced resourcing costs, and quicker access to niche skills are some of the many benefits one derives from resourcing via Staff Augmentation.
However, this comes with its own set of challenges. Issues with confidentiality and IP, risk of culture mismatch, dependency on the vendor to manage the talent pool, team member transitions, quality, and accountability are some of the top challenges project teams face when working with augmented team members.
We can all agree that with the dynamic nature of digital projects, the Staff Augmentation model for resourcing is here to stay. Then how do we, as Staff Augmentation providers, deliver value to our clients to not just satisfy them, but delight them as well? What are some best practices to ensure our staff members embed well into other project teams and deliver effectively from the get-go?
In this session, I discuss the common customer dissatisfaction themes when adopting the Staff Augmentation model—based on trends and patterns observed across 60+ engagements. I also discuss practical tips we can follow as Staff Augmentation service providers and Staff-Augmented team members to ensure sustainable, long-term, and win-win relationships with our clients.
Learning Objectives
At the end of this session, attendees will be able to:
- Appreciate the top challenges project teams face when working with Staff-Augmented team members
-Discover practical tips that Staff Augmentation service providers can apply to increase the chances of successful, win-win relationships with their clients
- Access checklists and templates for effectively engaging as Staff Augmentation providers.
Experience level
Beginner
Slide Deck Presentation Link
Slides