We all know how painful a small cut on the tips of your finger can be. Not worth it for a doctor to check it, but painful enough to always remind you of its existence.

In this session you will learn how this applies to a digital product like GitLab, how the team works and how you can get involved.

Prerequisite
No prerequisite needed

Outline
The UX Paper Cuts team at GitLab is a small team responsible for identifying and fixing small, but impactful, usability issues in the GitLab product. The term “paper cut” refers to a small, seemingly insignificant problem that can cause annoyance or frustration for users. When considered as a collective, these problems can reduce the overall impression users have of the product.

The UX Paper Cuts team continuously improves the user experience by creating merge requests to address these small issues. By focusing on small details, the team helps create a more polished and user-friendly interface, leading to increased user satisfaction, engagement, and, ultimately, a more successful product.

In this session, I will share exclusive insights into how the UX Paper Cuts team works, how we identify things, what our processes look like and how you can get involved or how you might be able to apply this to your business.

Learning Objectives
- What is a UX Paper Cuts?
- Why is it important?
- What impact does this have on our product?
- What impact does this have on our users?
- Potential shortcomings
- Lessons learned
- Initiatives beyond regular paper cuts

Experience level
Beginner