Scope creep isn't a contract problem, it's a conversation you didn't have
Video Description
Speaker: Shanice Ortiz
Scope creep gets blamed on clients who ask for too much, project managers who don't enforce boundaries, or SOWs that weren't tight enough. When scope drifts, there's almost always a moment earlier where something was left unsaid, assumed, or softened to keep the relationship comfortable. This session names that moment and gives account managers and/or project managers acting as account managers the language to handle it differently.
Scope creep gets blamed on clients who ask for too much, project managers who don't enforce boundaries, or SOWs that weren't tight enough. When scope drifts, there's almost always a moment earlier where something was left unsaid, assumed, or softened to keep the relationship comfortable. This session names that moment and gives account managers and/or project managers acting as account managers the language to handle it differently.